TERMS AND CONDITIONS
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Edible Beauty's relationship with you in relation to this website.
The term 'Edible Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is 4 High Street, Brasted, Kent TN16 1JA. Our company is registered in England and the company number is3665274. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms:
Terms and Conditions Index
- Postage & Packing
- Track Your Order
- Payment
- Pricing
- Security
- Delivery
- Returns & Replacements
- Cancellations
- Complaints
- Product Information
- Privacy Policy
- Copy & Database Rights
- Trademarks
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POSTAGE & PACKING - (back to top)
We aim to process all orders within 24 hours.
If an item is temporarily out of stock, we will let you know of the delay and despatch it as soon as it arrives.
We calculate the cost of postage and packaging on a weight based system. We believe this is the fairest way to charge our customers.
The cost of sending the parcel is based on the weight of the total order, including packaging.
Delivery Charges for the UK & Northern Ireland & Channel Islands Orders up to £5 FREE Delivery Orders between £5.01 - £25 We charge between 75p and £7.00, depending on weight, with most of our orders sent at £1.95. Orders between £25.01 - £50 Free 2nd Class Post or Discounted Rates for 1st Class Post.
For orders not sent by free 2nd class post we charge between 75p and £6.00, depending on weight, with most of our orders sent at £1.65.Orders over £50 FREE Delivery Delivery: please allow up to 5 working days from despatch.
Special Delivery Next Working Day (Monday – Friday only)
We charge between £4.60 and £20.70, with most of our orders being sent at £5.60.
We have a cut off time of 3:00PM in order to have your items packed & dispatched the same day.
We use Royal Mail Special Delivery Service. A signature is required.
Large packages which will not fit through your letter box may be taken back to the postal dept for collection.
Delivery Charges for EUROPE: For orders up to 2kg We charge between £1.25 and £14.00, with most of our orders being sent at £3.65.
International Signed For Delivery (Monday – Friday only)
We charge between £4.75 and £14.65, with most of our orders being sent at £7.15
A signature is required.
Large packages which will not fit through your letter box may be taken back to the postal dept for collection.
Delivery: Please allow up to 7 working days from despatch. Monday - Friday only.
Delivery Charges for REST OF WORLD: For orders up to 2kg We charge between £1.64 and £21.07, with most of our orders being sent at £6.04.
International Signed For Delivery (Monday – Friday only)
We charge between £5.14 and £24.57, with most of our orders being sent at £9.57.
A signature is required.
Large packages which will not fit through your letter box may be taken back to the postal dept for collection.
Delivery: Please allow 7 – 10 working days from despatch. Monday - Friday only.
TRACK YOUR ORDER
To track your order, login to your account and click on the “Your Orders” link.
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PAYMENT - (back to top)
We will ship the items once we have received full, cleared payment for an order. You can pay using any major credit or debit card. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise a payment we will not be liable for delay or non-delivery.
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PRICING - (back to top)
All prices shown on the website include VAT at 17.5% and exclude delivery charges. Delivery charges are displayed above in the postage and packing section.
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SECURITY - (back to top)
We do not store credit or debit card details.
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DELIVERY - (back to top)
We aim to despatch within 24 hours. We specify the method and address for delivery when you make your order. Risk of damage or loss of goods passes to you on delivery. Delivery costs are charged on a one address per order basis.
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RETURNS & REPLACEMENTS - (back to top)
If you receive damaged or defective goods from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging. You should return the item to Edible Beauty, 172 Tonbridge Road, Wateringbury, Maidstone, Kent ME18 5NS within 14 days of the date of the invoice. Please provide a copy of the original invoice and include a note explaining the reason for the return. We will reimburse the cost of postage and packing, unless you request a replacement item. If you request a replacement for returned items you will not be charged again for delivery. All replacement items are shipped via standard delivery.
For hygiene reasons we are unable to offer a refund or exchange on any opened product.
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CANCELLATIONS - (back to top)
If you wish to cancel your order, please notify us at service@ediblebeauty.com. Please quote your customer reference number.
Under the European Union's Distance Selling Regulations, you have the right to cancel your order with us, in writing, from the time of ordering until seven working days after receipt of the item (s). We will happily refund unwanted items provided they are in a fully resaleable condition. If they are not returned in a fully resaleble condition or the packaging is damaged, we reserve the right to refuse a refund on the item(s).
We will reimburse the delivery cost of sending the item(s) to you. If you are returning an item that was part of a larger order, we will refund the per item charge for that delivery. If you are returning an entire order then we will refund the full standard delivery charge. We will not refund your costs in returning item(s) to us if they are simply unwanted.
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COMPLAINTS - (back to top)
Please call us on 0800 158 3696 or email us at service@ediblebeauty.com to discuss any issues or concerns you may have with our products or services. Alternatively you may write to us: Edible Beauty, 172 Tonbridge Road, Wateringbury, Maidstone, Kent ME18 5NS.
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PRODUCT INFORMATION - (back to top)
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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PRIVACY POLICY - (back to top)
Your visit to our website and your use of any of the services or features we provide is subject to the terms and conditions of our privacy policy.
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COPY & DATABASE RIGHTS - (back to top)
This website and its content is the copyright of Edible Beauty 2007. All rights reserved.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than for personal or non-commercial use. You may not, except with our written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
You may not create a link to this website from another website or document without Edible Beauty's prior written consent.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
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TRADEMARKS - (back to top)
"Edible Beauty" and the Edible Beauty logo are Registered European Trademarks of Adapa Ltd.
All trademarks reproduced in this website, which are not the property of, or licensed to Adapa Ltd, are acknowledged on the website.
